December 7, 2019  | AUSTIN, TX | 9:00am – 4:00pm  | $599 | 

Location: W Austin: 200 Lavaca St, Austin, TX 78701

*Note: You do not need to have taken the 1.0 class to register for this one.

Principles:  The timeless guidelines that create a culture of excellence.

• How to build a team where a kick-ass work ethic is the expectation
• How to turn any conflict (with a member, employee, landlord) into an opportunity for growth
• How to measure and improve the ‘soft skills’ of people smarts and emotional intelligence
• How to get employees to take massive ownership and help grow the business
• And more…

Policies:  The Standard Operating Procedures that every gym needs

• Hiring
• Onboarding members (elements/foundations)
• Customer retention, service, care and experience
• Opening/Closing shifts and Facilities/Equipment maintenance
• And more…

Best Practices:  The systems used to create organizational clarity, accountability, and efficiency

• How to manage without managing
• How to delegate so that everything gets done
• How to grow your business
• How to lead so others want to follow
• And more…