Ben Bergeron’s Affiliate Excellence 2.0*
Principles, Policies and Best Practices
November 03, 2018 | Boston, MA | 9:00am – 4:00pm | $579
This event will be held at the Crowne Plaza Boston (320 Washington, St., Newton, MA 02458).
*This will be the debut of the 2.0 presentation. Be the first to see the detailed, in-depth look at how to build a center of excellence. Note: You do not need to have taken the 1.0 class to register for this one.
Principles: The timeless guidelines that create a culture of excellence.
- How to build a team where a kick-ass work ethic is the expectation
- How to turn any conflict (with a member, employee, landlord) into an opportunity for growth
- How to measure and improve the ‘soft skills’ of people smarts and emotional intelligence
- How to get employees to take massive ownership and help grow the business
- And more…
Policies: The Standard Operating Procedures that every gym needs
- Hiring
- On boarding members (elements/foundations)
- Customer retention, service, care and experience
- Opening/Closing shifts and Facilities/Equipment maintenance
- And more…
Best Practices: The systems used to create organizational clarity, accountability and efficiency
- How to manage without managing
- How to delegate so that everything gets done
- How to grow your business
- How to lead so others want to follow
- And more…